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This privacy policy explains exactly what data xsistogel collects when you open an account, how we store it, and what choices you have over it. Your account details — including the wallet information you connect through GoPay or ShopeePay — are handled under the terms described here, and availability is subject to local law and eligible regions.
When you create an account with xsistogel, we collect the information you enter directly: your registration details, login credentials, and the wallet identifiers you connect for transactions — such as your GoPay or ShopeePay account reference. We also collect session data generated during your visit, including device type, browser version, and interaction logs that help us identify access issues and maintain account security. We do not sell your personal data to third parties. Data collected through your wallet connection — whether GoPay, ShopeePay, or another supported local payment method — is used only to process the transaction you initiate and to match it to your account record. We retain transaction logs for as long as required to resolve disputes, respond to account queries, and meet obligations under applicable law in Indonesia. Cookies and similar local storage tools are used on this site to keep your session active between pages and to remember your login state. You can adjust cookie settings through your browser, though doing so may affect how certain account functions load. We do not use cookies to build advertising profiles or share browsing data with ad networks. The current state of your data settings is reflected in your account dashboard after login.
This policy applies to all data processed through xsistogel accounts accessed from Indonesia where local law permits. It covers account registration, wallet transactions, session activity, and support communications. It does not extend to third-party services you access independently — such as your GoPay app, ShopeePay platform, or any external link you follow from this site. Those services operate under their own separate privacy terms.
Covers all data entered during registration, login, and account management steps on xsistogel. This includes your email, password hash, and any profile fields you complete. Data is linked to your account record and retained while your account remains active.
Applies to transaction references generated when you deposit or withdraw using GoPay or ShopeePay. We record the amount, timestamp, and wallet identifier. We do not store full payment credentials — only the reference needed to match the transaction to your account.
Covers session cookies, page interaction logs, and device data collected while you browse the xsistogel site. This data is used internally for account security checks and to resolve access errors. It is not shared with game studios or content providers.
Not covered by this policy. If you connect to GoPay, ShopeePay, or any external service linked from our site, those platforms apply their own data terms. We encourage you to review each service's own policy before sharing data with them.
Your account record belongs to you, and this policy gives you concrete paths to act on it. You can review the personal details stored against your account by logging in and checking the profile section of your account dashboard — the current state of your stored information is shown there. If any detail is incorrect, you can update it directly through the account settings fields or submit a correction request to our support team. If you want to ask what specific data we hold, you can contact us through the support route listed on this page. We respond to data queries according to the timeframe required under applicable law. You also have the right to request that your account data be deleted, subject to any retention obligations we carry under Indonesian law — for example, transaction records linked to disputes may be retained until those matters are resolved. Submitting a deletion request does not automatically close your account; follow the account closure step separately if that is your intent.
Log in and open your account dashboard. Your registered details, wallet references, and transaction history are displayed there. No separate request is needed to view the data already visible in your account.
Update editable fields directly in your account settings. For fields you cannot edit yourself — such as registered email — submit a correction request to support with the detail you want changed and the reason.
Send a data query through our support channel. Name the account and describe the data category you want clarified. We will respond within the period required by applicable law and confirm what is stored.
Submit a deletion request through the support contact path on this page. We will process it in line with our retention obligations. Transaction records tied to open disputes will be retained until those are resolved, then removed.
For any question about how we handle your data — including correction requests, deletion queries, or clarifications about wallet transaction records — use the contact paths below. Our support team handles policy queries alongside account questions, so include your account reference when you write to us. Response times follow applicable service commitments and legal requirements for Indonesia.
Open the live chat widget from any page on xsistogel. Select 'Account & Privacy' as your query type. Include your registered email or account ID so the team can locate your data record directly.
Send your data or privacy question to our support email address listed in the contact section of your account dashboard after login. Attach any relevant account reference or transaction ID to help us respond accurately.
For self-service data review, log in and go directly to your account dashboard. Your profile data, wallet references, and session history are visible there without needing to contact support first.
Account security and data handling at xsistogel follow a set of consistent internal practices — not just a published statement. Your login credentials are stored in hashed form; we never store your raw password. Wallet references from GoPay or ShopeePay are retained only as transaction identifiers, not as full payment credentials. Data is kept for as long as your account is active and for the period required to resolve any outstanding account or transaction queries after closure.
We use session cookies to keep you logged in between pages and to remember your account state. No advertising cookies are placed. You can clear or block cookies through your browser settings, though this may affect login persistence on your device.
Passwords are stored as hashed values — never in plain text. Login sessions are tied to your device and expire after inactivity. If you suspect unauthorised access, contact support immediately through the live chat path.
We keep your account data while your account is open and for as long as required by applicable Indonesian law afterward. Transaction references linked to GoPay or ShopeePay deposits are retained until any related dispute is fully resolved and closed.
When this privacy policy changes in a material way, we update the policy page and note the revision date at the top. The current version always reflects what applies to your account now. Check your account dashboard or this page after any notice you receive.
Common questions about how this policy applies to your xsistogel account, your wallet data, and your rights as an account holder in Indonesia where local law permits.
We collect the details you enter at registration — your email address, account credentials, and profile fields. When you connect a payment method like GoPay or ShopeePay, we record the transaction reference and wallet identifier. Session and device data is also collected to maintain account security.
We do not sell your personal data. Data is shared only where required to process a transaction you initiate — for example, passing a payment reference to the relevant wallet service — or where required by applicable law. We do not share browsing data with advertising networks.
Log in and open your account dashboard. Your registered profile details, wallet references, and transaction history are displayed there. For a broader data query beyond what the dashboard shows, contact support via live chat and provide your account reference.
Yes. Submit a deletion request through the support contact path — live chat or email. We will process it in line with our retention obligations. Records tied to open disputes or required by applicable Indonesian law will be retained until those obligations are met, then removed.
We store only the transaction reference and wallet identifier needed to match a payment to your account. Full payment credentials are not stored by xsistogel. Your GoPay and ShopeePay accounts remain under those platforms' own privacy terms, which apply independently of this policy.
We update this page when the policy changes in a material way and note the revision date at the top of the document. If a change affects your account directly, we will notify you through the contact detail registered to your account. The current version is always the one shown on this page.